PRIVACY POLICY


Victorian Mortgage Professionals Pty Ltd
ABN: 98 149 757 504
ACL: 563587
Last updated: 26 March 2026


1. Scope of This Policy

This Privacy Policy applies to all personal information handled by us in connection with:

  • Credit assistance and mortgage broking services
  • Client onboarding and ongoing engagement
  • Website, CRM, digital portals and document tools
  • Marketing, support and regulatory obligations

We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).


2. Personal Information We Collect

We may collect the categories detailed in your uploaded policy, including (but not limited to):

  • Identity and contact details
  • Financial, employment and credit information
  • Application and transaction data
  • Website, device and analytics data
  • Sensitive information (only where legally permitted and with consent)

Failure to provide required information may limit our ability to assist.


3. How We Collect Information

Information is collected:

  • Directly from you
  • From third parties you authorise (e.g. lenders, aggregators, referrers)
  • Through electronic tools, portals and verification systems
  • Via lawful public and regulatory sources


4. How We Use Information

Information is used to:

  • Provide credit assistance and related services
  • Assess suitability and compliance obligations
  • Communicate with you
  • Meet legal, AML/CTF and record‑keeping requirements
  • Improve service delivery and business operations


5. Disclosure of Information

We may disclose information to:

  • Lenders, insurers and credit providers
  • Our aggregator and service providers
  • Professional advisers and regulators
  • Overseas service providers where APP‑compliant safeguards are in place

We do not sell personal information.


6. Security, Retention & Breach Management

We apply administrative, technical and physical safeguards and comply with the Notifiable Data Breaches scheme.

Information is retained only as required by law or business necessity.


7. Access, Correction & Complaints

You may request access or correction of your personal information.

Privacy complaints can be escalated to:

  • AFCA
  • OAIC